Why it matters
Read the room, then know your move.
Yap Combinator reads the conversation from each person’s point of view — what they wanted, what worried them, where they hesitated — then tells you what to do about it.
How each person showed up
You(you)
Listening for the deal
WantedA clear yes-or-no on moving forward this quarter.WorriedBudget pressure could push the start date into Q3.TellLeaned in when Lisa mentioned the board review.Lisa
Decision maker
WantedProof this won't blow up her existing campaign timeline.WorriedHer team is already overloaded — she said "bandwidth" three times.TellAsked twice about onboarding effort. That's the real blocker.Marcus
Technical gatekeeper
WantedNo new tools to maintain. Wants to use existing CRM data.WorriedData security and SOC 2 status — flagged it twice.TellQuiet on pricing, vocal on integration. He's an enabler, not a blocker.
Engagement by speaker
What you should do next
Lead with bandwidth, not features
PriorityLisa's real worry is her team's capacity. Open the follow-up with a 1-page "5 hours of effort" onboarding plan, not a feature list.
Send Marcus the SOC 2 report — unprompted
Quick winHe didn't ask, but he flagged it twice. Sending it before he asks turns him into an internal advocate.
Time the SOW around the board review
StrategicLisa mentioned the May 19 board review in passing. Get the SOW signed before then so she has it as a win to present.